Legal

Terms and Conditions

for direct bookings · Lake House Ternsche · Am Seeufer 1 · 59379 Selm, Germany

§ 1 Scope and contracting parties

(1) These General Terms and Conditions (hereinafter "T&Cs") apply to all bookings of the holiday accommodation "Lake House Ternsche", Am Seeufer 1, 59379 Selm, Germany, that are concluded directly with the landlord via the website www.lakehouse-ternsche.de or by any other direct means (e-mail, telephone).

(2) The landlord is Gille, Katrin und Reininghaus, Ralf GbR, represented by Katrin Gille and Ralf Reininghaus, Strandweg 19, 59379 Selm, Germany, e-mail: info@lakehouse-ternsche.de, telephone: +49 151 22690959 (hereinafter the "Landlord").

(3) The Landlord's contracting party is the guest who makes the booking (hereinafter the "Guest"). If the Guest books on behalf of additional persons, the Guest is liable for their contractual obligations as for their own, provided the Guest has assumed such an obligation by an express and separate declaration.

(4) Deviating terms of the Guest do not become part of the contract unless the Landlord expressly agrees to their application in writing.

§ 2 Conclusion of the contract

(1) The presentation of the accommodation on the website does not constitute a legally binding offer, but an invitation to the Guest to submit an offer.

(2) By submitting the booking request via the booking system, the Guest makes a binding offer to conclude an accommodation contract.

(3) The contract is concluded when the Landlord expressly confirms the booking (booking confirmation by e-mail). An automatically generated acknowledgement of receipt does not constitute acceptance unless it also contains the binding confirmation.

(4) The contract establishes a mixed-type accommodation contract; no separate rental agreement requiring signature is concluded. The contract comprises the booking confirmation, these T&Cs and the house rules attached as an annex.

§ 3 Services, prices and occupancy

(1) The scope and furnishings of the accommodation are set out in the property description and the booking confirmation. Utilities (electricity, water, heating) are included in the price unless stated otherwise in the booking confirmation.

(2) The final cleaning fee is itemised separately and is a mandatory part of the booking.

(3) The maximum number of persons stated in the booking confirmation must not be exceeded. The agreements in the rental contract regarding the travel period and number of persons are binding. More than the listed persons may only be accommodated after a corresponding amendment of the contract. If unregistered persons are found staying overnight, this will result in the termination of the rental contract without notice and the immediate vacating of the rented property. In this case, a refund of the rental price or any part thereof is excluded.

§ 4 Payment terms

(1) After conclusion of the contract, a down payment of 20 % of the total price is due within 10 days of receipt of the booking confirmation.

(2) The remaining balance is due no later than 14 days before arrival without a separate request. For short-notice bookings within this period, the total amount is due immediately.

(3) Payments are made by bank transfer, Klarna, PayPal or credit card using the payment methods stated in the booking confirmation. If payment is not received despite falling due and a deadline being set, the Landlord is entitled to withdraw from the contract and to let the accommodation to other guests; the cancellation provisions under § 6 remain unaffected.

§ 5 Security deposit

(1) The Landlord is entitled to require a security deposit of 500 €, to be provided before or upon arrival.

(2) The deposit will be refunded within 14 days after departure and inspection of the accommodation, provided there are no damages or breaches of contract. The Landlord is entitled to offset justified counterclaims (in particular for damage or soiling exceeding contractual use) against the deposit. The right to assert further claims remains reserved.

§ 6 Withdrawal and cancellation by the Guest

(1) The Guest may withdraw from the contract at any time before the start of the stay. The decisive point in time is the receipt by the Landlord of the declaration of withdrawal in text form.

(2) If the Guest withdraws or does not make use of the accommodation, the Landlord may demand reasonable compensation for the arrangements made and expenses incurred, taking into account expenses saved and any other use of the accommodation. The Landlord sets this claim at the following flat rates (as a percentage of the total price):

If the Guest terminates the stay early, they remain obliged to pay the full rental price.

(3) The Guest expressly retains the right to prove that the Landlord incurred no loss, or a substantially lower loss, than the respective flat rate. The Landlord retains the right to prove a higher actual loss.

(4) The Guest is advised to take out travel cancellation insurance.

§ 7 Withdrawal by the Landlord

(1) The Landlord may withdraw from or terminate the contract if force majeure or other circumstances beyond the Landlord's control make performance of the contract impossible, if the accommodation was booked using misleading or false information, or if the Guest seriously violates § 3 (3) (occupancy) or the house rules.

(2) In the event of a justified withdrawal by the Landlord due to force majeure, payments already made will be refunded without delay. Further claims of the Guest are excluded in this case.

§ 8 No right of withdrawal (consumer cancellation right)

When booking holiday accommodation for a specific date or period, there is no statutory right of withdrawal pursuant to § 312g (2) no. 9 of the German Civil Code (BGB). Cancellations are governed exclusively by § 6 of these T&Cs.

§ 9 Arrival and departure

(1) Arrival is possible from 3 pm on the day of arrival, departure by 11 am on the day of departure, unless otherwise agreed in the booking confirmation.

(2) Access is by self-check-in following separate instructions. The Guest will receive the access details in good time before arrival. In the case of self-check-in, the Landlord documents the condition of the accommodation before arrival.

§ 10 Obligations of the Guest and house rules

(1) The Guest undertakes to treat the accommodation and its furnishings with care and to comply with the house rules attached as an annex. The house rules are a binding part of the contract.

(2) Any defects or damage must be reported to the Landlord without delay so that they can be remedied. If the Guest culpably fails to report them, this may reduce the Guest's warranty rights.

(3) Bringing pets requires the prior express consent of the Landlord and must be stated at the time of booking.

§ 11 Liability of the Landlord

(1) The Landlord is liable without limitation for damage resulting from injury to life, body or health caused by a negligent or intentional breach of duty by the Landlord or the Landlord's vicarious agents, as well as for other damage caused by an intentional or grossly negligent breach of duty.

(2) For other damage resulting from a slightly negligent breach of essential contractual obligations (cardinal obligations), the Landlord's liability is limited in amount to the foreseeable damage typical for this type of contract. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Guest may regularly rely. Otherwise, liability for slight negligence is excluded.

(3) The accommodation is located on a natural body of water (Lake Ternsche) and has a jetty and a garden pond. Use of the lake, the jetty, the pond and the garden is at the Guest's own risk. The Landlord expressly points out that the duty of supervision over accompanying children and persons unable to swim lies exclusively with the Guest. The foregoing limitations of liability do not affect liability under paragraph 1.

(4) The limitations of liability also apply to the personal liability of the Landlord's partners, employees and vicarious agents.

§ 12 Liability of the Guest

The Guest is liable in accordance with the statutory provisions for damage to the accommodation, the inventory and the outdoor facilities culpably caused by the Guest or accompanying persons. The Guest is advised that private liability insurance regularly covers such damage.

§ 13 Prohibition on using the house electricity supply to charge electric vehicles

In the absence of a charging station (wallbox) at the rented property and a corresponding special agreement with the Landlord on electricity costs, the Guest and accompanying persons are not permitted to charge electric vehicles of any kind, or their batteries, from the house electricity supply or from a household socket of the rented property. In the event of a violation, the Guest is obliged to pay the Landlord compensation of a flat rate of 200.00 EUR for the excess electricity consumption caused by the prohibited charging and not included in the rental price. The Guest may prove that the actual loss was lower. In the event of a violation, the Landlord is furthermore entitled to terminate the contract without notice and without further grounds. Bicycle batteries may only be charged at a household socket of the rented property after consultation with the Landlord and under constant supervision. The Guest is fully liable for damage to the building and inventory resulting from violations of the above prohibitions and instructions as a consequence of their breach of contract.

§ 14 Registration requirement

Pursuant to §§ 29 et seq. of the German Federal Registration Act (Bundesmeldegesetz), the Guest is obliged to complete and sign a registration form upon arrival or in the booking portal. The data collected will be processed exclusively to fulfil the statutory registration requirement and deleted after expiry of the statutory retention period.

§ 15 Data protection

The Landlord processes the Guest's personal data exclusively in accordance with the applicable data protection regulations (GDPR, German Federal Data Protection Act). Details are set out in the privacy policy, available at www.lakehouse-ternsche.de.

§ 16 Miscellaneous

The holiday property must be handed over in a broom-clean condition upon departure. The final cleaning does not include washing the dishes or cleaning the oven. If the rented property requires special, additional cleaning, the Landlord will invoice the additional cleaning time separately. Use of the internet access is provided free of charge. Should its use not be possible, for whatever reason, the Landlord cannot be held liable. Barbecuing over an open fire is prohibited, as are open campfires and setting off fireworks. The house rules form part of the contract.

§ 17 Final provisions

(1) Amendments and additions to the contract must be made in text form. This also applies to any amendment of this text-form clause.

(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the Guest has their habitual residence remain unaffected.

(3) If the Guest is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the Landlord's registered office. For consumers, the statutory places of jurisdiction apply.

(4) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. The Landlord is not obliged to participate in dispute resolution proceedings before a consumer arbitration board and does not do so.

(5) Should individual provisions of these T&Cs be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the statutory provision.

Version: 06/2026 · Gille, Katrin und Reininghaus, Ralf GbR